Refund Policy
Last updated: 12 October 2026
The free trial
Every new account starts with a 7-day free trial. No card and no Mobile Money number are required — you pay only if you choose to continue after the trial ends. Because the trial is completely free, there is nothing to refund during it. We encourage you to use the trial to decide whether Offcl is right for your business before paying anything.
First payment: 7-day refund window
If Offcl turns out not to be right for you, we refund your first payment — monthly or yearly — when you ask within 7 days of the payment date. Write to us at info@offcl.co from the email address registered to your account (or message us on WhatsApp), including your business name and the payment reference or the Mobile Money number you paid from. Once verified, we send the refund back to that same Mobile Money number.
Renewal payments
Renewal payments — your second month, second year, and so on — are not refundable, because each renewal simply extends a service you have already used and evaluated. Nothing renews automatically: every payment is one you initiate yourself from your dashboard. If you do not want to continue, just stop paying — there is no cancellation step and no cancellation fee.
What happens when your subscription ends
When a paid period ends without renewal, your site goes offline — visitors see a holding page, never an error. You can bring it back online at any time by paying for a new period. Your content and account data are kept for 90 days after the subscription ends, so you can return or ask us for an export. After that, the data may be permanently deleted, as described in our Terms of Service.
How to request a refund
Email info@offcl.co from the address linked to your account, or message our WhatsApp line. Include your business name and either the payment reference or the MTN MoMo / Orange Money number you paid with — that is all we need to find your payment. Verified refunds are always returned to the original Mobile Money number; for security reasons we cannot refund to a different number. Most refunds are processed within a few working days, depending on the mobile operator.
Exceptional cases
If a payment was debited from your phone but never credited to your Offcl account, or you were charged twice for the same period, contact us — we verify against CamPay's records and correct or refund the payment. If your account was suspended for a violation of our Terms of Service, remaining paid time is not refundable. For anything unusual, write to us and we will look at it fairly.